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Return Policy

Return Policy

BestRest Canada

1. Introduction

At BestRest (“we,” “our,” or “us”), your comfort and satisfaction are our top priorities. We understand that choosing the right mattress is a personal decision, which is why we offer a generous 100-night trial period to ensure your purchase is the perfect fit for you.

This Return Policy outlines the terms, conditions, and procedures for returning a mattress purchased from best-rest.ca. By placing an order with BestRest, you acknowledge and agree to the terms set forth in this policy.

2. 100-Night Trial Period

We are confident that you will love your BestRest mattress. To give you complete peace of mind, every mattress purchase includes a 100-night in-home trial, beginning on the date your mattress is delivered.

During this trial period, we encourage you to sleep on your mattress and experience its comfort, support, and quality in the environment where it matters most — your home. If, after a reasonable break-in period, you are not fully satisfied with your purchase, you may initiate a return in accordance with the conditions outlined below.

We recommend sleeping on your new mattress for a minimum of 30 nights before requesting a return, as it can take time for your body to adjust to a new sleep surface and for the mattress to conform to your body.

3. Eligibility for Return

To qualify for a return under our 100-Night Trial, your mattress must meet all of the following conditions:

  • The return request must be submitted within 100 days of the original delivery date.
  • The mattress must be free from any signs of wear and tear.
  • The mattress must be clean and free of dirt, stains, odours, or soiling of any kind.
  • The mattress must show no signs of misuse, abuse, or neglect.
  • The mattress must be free of any physical damage, including but not limited to tears, rips, burns, punctures, indentations beyond normal use, or structural damage.

BestRest reserves the right, at its sole discretion, to refuse a return if the mattress does not meet the above conditions. We strongly recommend using a mattress protector from day one to keep your mattress in pristine condition throughout the trial period.

4. Refund Amount

Approved returns are eligible for a full refund of the mattress purchase price, subject to the following:

  • The original delivery fee is non-refundable and will be deducted from the refund amount.
  • Any promotional discounts, bundled accessories, or free gifts received with the original purchase may be deducted from the refund value if not returned in their original, unused condition.
  • Refunds will be issued to the original method of payment used at the time of purchase.

5. Donation Requirement

In keeping with our commitment to sustainability and community support, BestRest does not accept the physical return of mattresses to our warehouse. Instead, as part of the return process, customers are required to:

Donate the mattress to a recognized registered charity within Canada.

This approach ensures that gently used mattresses are diverted from landfills and provided to individuals and families in need across Canada. Acceptable charitable organizations include, but are not limited to, the Salvation Army, Habitat for Humanity ReStore, Diabetes Canada, local shelters, and other registered Canadian charities that accept mattress donations.

Please note that not all charities accept mattress donations, and acceptance criteria may vary by organization and location. We recommend contacting your chosen charity in advance to confirm their donation requirements.

Required Proof of Donation

To complete your return, you must provide the following documentation:

  • An official donation receipt or written confirmation from the registered Canadian charity, including the charity’s name, address, date of donation, and a description of the donated item.
  • Clear photographs of the mattress from all sides (top, bottom, all four sides, and any tags or labels) taken prior to donation, demonstrating that the mattress is in clean, undamaged condition.

6. How to Initiate a Return

To begin the return process, please follow the steps below:

Step 1 — Contact Us: Submit your return request by emailing info@best-rest.ca within 100 days of your delivery date. Please include your order number, full name, and the reason for your return.

Step 2 — Approval: Our customer service team will review your request and respond within 3–5 business days. If your request meets the eligibility criteria, we will provide instructions for the next steps.

Step 3 — Photograph the Mattress: Take clear, well-lit photographs of the mattress from all sides, ensuring the condition of the product is clearly visible.

Step 4 — Donate the Mattress: Arrange the donation with a registered Canadian charity of your choice and obtain an official donation receipt.

Step 5 — Submit Documentation: Email the donation receipt and photographs to info@best-rest.ca, referencing your original return request.

Step 6 — Refund Processing: Once we have verified your documentation, we will process your refund.

7. Refund Processing Time

Upon receipt and verification of your proof of donation and the required photographs, BestRest will process your refund within 21 business days.

The refund will be issued to the original method of payment, excluding the initial delivery fee. Please allow additional time for your financial institution or payment provider to post the refund to your account, as processing times may vary.

For Klarna or other buy-now-pay-later transactions, refunds will be processed through the original payment platform in accordance with their refund procedures.

8. Non-Returnable Items

The following items are not eligible for return under this policy:

  • Mattresses returned outside the 100-day trial window.
  • Mattresses showing signs of wear and tear, soiling, stains, damage, or misuse.
  • Pillows, mattress protectors, bedding, accessories, and other non-mattress products, unless defective upon arrival.
  • Clearance, final-sale, or floor-model items, unless explicitly stated at the time of purchase.
  • Custom or special-order mattresses.

9. Damaged or Defective Products

If your mattress arrives damaged or you discover a manufacturing defect, please contact us at info@best-rest.ca within 7 days of delivery. Defective or damaged mattresses are handled under our separate Warranty Policy and are not subject to the donation requirement outlined in this Return Policy. Please retain all original packaging and provide photographs of the damage or defect to expedite the claim.

10. Exchanges

If you would like to exchange your mattress for a different model rather than receive a refund, please contact our customer service team at info@best-rest.ca. Exchange requests are evaluated on a case-by-case basis and must meet the same eligibility conditions outlined in Section 3. Price differences, applicable delivery fees, and the donation requirement may apply.

11. Limitations

BestRest reserves the right to:

  • Limit returns to one per household or customer under the 100-Night Trial program.
  • Refuse returns that do not comply with the terms of this policy.
  • Update or amend this Return Policy at any time, with changes posted on our website. The version in effect at the time of your purchase will govern your return.

12. Contact Information

For questions, concerns, or to initiate a return, please contact us:

BestRest Canada
Address: 39 Paper Mill Lane, Bedford, Nova Scotia, B4A 3W5
Telephone: 902-802-2570
Email: info@best-rest.ca
Website: https://best-rest.ca/

13. Governing Law

This Return Policy is governed by the laws of the Province of Nova Scotia and the applicable laws of Canada. Any disputes arising from or relating to this policy shall be resolved in accordance with Canadian consumer protection legislation.