Best Rest Canada
Effective Date: 1 March 2025
Last Updated: 25 August 2025

1. Introduction

Best Rest (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at best-rest.ca, purchase our products, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

Order and Account Information:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

Communication Information:

• Messages sent through our contact forms
• Email subscription preferences
• Customer service interactions
• Product reviews and feedback

2.2 Technical Information

Website Usage Data:

• IP address and location data
• Browser type and version
• Device information (mobile, desktop, tablet)
• Pages visited and time spent on our website
• Referral sources and search terms used

Cookies and Tracking Technologies:

• Session cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for advertising purposes
• Third-party cookies from integrated services (e.g., Klarna, Google Analytics)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing and Fulfillment

• Processing and fulfilling mattress orders
• Coordinating delivery within the HRM area and beyond
• Managing returns, exchanges, and warranty claims
• Sending order confirmations and shipping updates

3.2 Customer Service

• Responding to inquiries and providing support
• Processing warranty claims and after-sales service
• Resolving complaints and disputes

3.3 Marketing and Communications

• Sending promotional emails and exclusive offers (with your consent)
• Personalizing website content and product recommendations
• Conducting market research and customer surveys

3.4 Legal and Business Operations

• Complying with applicable laws and regulations
• Protecting against fraud and unauthorized transactions
• Improving our products, services, and website functionality
• Maintaining business records and analytics

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

Payment Processing:

• Klarna (for buy-now-pay-later services)
• Credit card processors and payment gateways
• Fraud prevention services

Shipping and Delivery:

• Courier services and delivery companies
• Logistics partners for order fulfillment

Technology and Analytics:

• Website hosting providers
• Email marketing platforms
• Analytics services (e.g., Google Analytics)
• Customer relationship management (CRM) systems

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to government requests or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (e.g., tax records, warranty claims)
• Resolve disputes and enforce our agreements

Specific Retention Periods:

• Order information: 7 years (for tax and warranty purposes)
• Marketing communications: Until you unsubscribe
• Website analytics: Up to 26 months
• Customer service records: 3 years

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Object to certain processing activities

6.2 Marketing Communications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in any promotional email
• Contacting us directly at [contact email]
• Managing your preferences in your account settings

6.3 Cookies Management

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete existing cookies
• Manage third-party cookie preferences

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices

Payment Security:

• We do not store complete credit card information
• Payment processing is handled by PCI DSS compliant providers
• Klarna transactions are processed securely through their platform

8. International Data Transfers

As a Canadian company, we primarily process data within Canada. However, some of our service providers may be located outside Canada, including in the United States. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the “Last Updated” date at the top of this policy

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Best Rest
Email: [Insert contact email]
Phone: [Insert phone number]
Address: [Insert business address]
Website: https://best-rest.ca/

For Privacy-Related Inquiries:
Email: info@best-rest.ca 

12. Governing Law

This Privacy Policy is governed by the laws of Nova Scotia, Canada, and applicable federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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This Privacy Policy was last updated on 25 August 2025 and is effective immediately.